Returns & Refunds Policy

kinolly's Commitment to Your Satisfaction

At kinolly, we are dedicated to provide innovative solutions for your health and beauty needs. We believe in the effectiveness of our products and recommend using them for at least 14 days before considering a return. We stand by the effectiveness of our products and recommend using them for at least 14 days before considering a return. If, after 14 days, you’re not satisfied and wish to return your purchase within our 60-day money-back guarantee, please reach out to us at contact@kinolly.com.

Cancellation Policy

Any changes or cancellations to an order must be made within 24 hours of placing the order. After this period, the order may have already entered the processing phase, and we might not be able to accommodate your request. If you cancel your order within 24 hours, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We’re confident that our products will make a difference, and we encourage you to try them for at least 14 days to experience the full benefits of kinolly. If you’re still not satisfied, you may return the product within 60 days of purchase under our money-back guarantee. Please note that any shipping fees (if applicable) are non-refundable.

To initiate a return, contact our support team by filling out the form on our Contact Us page or email us at contact@kinolly.com. Please provide your order number or the name and email used during the purchase to expedite the return process.

Damaged Items

We carefully package our products to prevent damage during shipping. We consider an item damaged if it has a defect or arrives broken. Damaged packaging (such as dented boxes) with intact products does not qualify as a damaged item.

If your product arrives damaged, please contact us within 72 hours of delivery at contac@kinolly.com with a clear photo of the damage. We will determine if you qualify for a replacement at no cost. We do not accept returns, replacements, or refunds for items damaged due to normal wear and tear, misuse, or improper care.

Shipping and Delivery

While we strive for timely deliveries, we are not responsible for shipping or delivery delays outside of our control, including those caused by couriers, customs, or other external factors. If you encounter delivery issues, please contact the courier directly for assistance. kinolly is not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to provide the correct shipping address at checkout. If the address is incorrect and you do not notify us within 24 hours of placing your order, we are unable to offer a resend or refund.

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most recent version before purchasing and using our products. By purchasing from kinolly, you agree to the terms outlined in this policy.

For any questions, please email us at contact@kinolly.com.