Shipping Information
At kinolly, we are proud to offer FREE Shipping!
Order Processing Times
Please allow 1-3 business days for us to process and dispatch your order. Your order is considered dispatched once it has been handed over to our shipping carrier and is on its way to your address. During peak seasons or holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
Delivery times vary depending on your location. Once your order is dispatched, the estimated delivery time is based on the carrier's transit time. Please refer to the estimated shipping times based on your country:
Please note that during peak times or holidays, shipping carriers may experience delays in transit time or tracking updates. If your product is shipped internationally, customs delays may occur, extending the estimated delivery time.
Order Changes and Accurate Shipping Details
It is your responsibility to ensure that shipping details are correct at checkout. Inaccurate or incomplete shipping information may lead to processing delays or order cancellations. If our system detects an issue with your address, our customer support team will reach out via email within 3 business days to confirm your shipping details. If we do not receive a response, we reserve the right to cancel your order.
If you realize there is an error in your shipping details, please email us at contact@kinolly.com within 24 hours of placing your order. We will do our best to accommodate changes, but after 24 hours, changes may not be possible.
Delayed Delivery
At kinolly, we understand the importance of receiving your order on time, and we work hard to ensure prompt delivery. However, there may be delays beyond our control, such as weather conditions, courier delays, or transportation disruptions. In these cases, we will work with the courier to ensure your package arrives as soon as possible.
If there are any issues that may delay your order’s processing or shipment—such as product availability, address verification, or payment processing issues—we will notify you promptly.
Please note that kinolly is not liable for delays caused by external factors beyond our control. While we cannot guarantee exact delivery dates, we will keep you informed about the status of your order and assist you in resolving any issues that arise.
Lost or Stolen Packages
If your package is lost or stolen during shipping, please contact us at contact@kinolly.com, and we will do our best to assist. While kinolly is not responsible for lost or stolen packages, we will help you communicate with the courier and file a claim if necessary.
If your package is not found or delivered, we may offer a replacement, depending on the situation. In cases of lost or stolen packages, we recommend reaching out to the courier directly to file a claim and, in some cases, filing a police report.
Shipping Policy Changes
kinolly reserves the right to modify or update this Shipping Policy at any time without prior notice. It is your responsibility to review the most recent version before making a purchase. By purchasing and using kinolly products, you agree to the terms of this Shipping Policy, including any updates or modifications.
If you have any questions or concerns, please don’t hesitate to contact us at contact@kinolly.com.